Airtel Customer Care Number

There are different Airtel customer care numbers depending on your service (prepaid, postpaid, broadband, DTH) and whether you are calling from an Airtel number or not. Here are the main ones:

Airtel Customer Care Number

For Enquiries and Requests Call 121 from your Airtel number (Chargeable at 50p/3 mins for advisor access only)

For Complaints Call 198 (Toll Fee)

Alternatively, find and call your localized call centre from View here.

Airtel Payments Bank

In case of any query, Airtel subscribers can call 400, while others can call 8800688006.

Broadband

Call customer care number 121 from your landline

Alternatively, find and call your localized call centre from here.

DTH

121 for Airtel Users and 1800-103-6065 for Non Airtel Users.

View More.

Appellate Authority

You can file a legal appeal with the Appellate Authority either directly or through email/facsimile /post/in person or through the Airtel consumer care number of the complaint centre.

Working Hours: Monday to Friday; 9:30 am to 6:30 pm

Points to Remember:

• While raising an appeal to the Appellate Authority, the complaint details (Service Request No.) shared by the complaint centre should be available.
• The appeal should be filed within 90 days of expiry of the complaint or request resolution time specified by the complaint centre.
• The Appellate Authority will provide a Unique Reference Number within 3 days of reporting the issue.

Please click on below links to contact:

• Appellate - Mobile
• Appellate - Fixedline/ Broadband